Privacy policy

Your Data

We will not divulge your email, postal address or telephone number to any other company. We may contact you either by post, email or telephone, primarily as customer service following up on any issues with an order or to answer any questions you may have.

Changes to Privacy Policy

If we change our privacy policy, we will post these changes to the web site so users are aware of what information we collect.

Mailing List

Our mailing list consists solely of the email address of individuals who left sign up via our website mailing list link; at a trade show or exhibition; at our studio events; customers who place online orders;. We hold our mailing list on Mailchimp which includes an unsubscribe feature that is effective instantly and permanently. You can find this at the bottom of every newsletter.

Protecting your data is really important to us. We only collect data that is needed to conduct our business efficiently, and we use any information carefully, and in accordance with current data legislation.

We do not rent, sell or exchange information with outside companies for mailing or marketing purposes, and we would never disclose the information we hold unless we are obliged to do so by law.

We reserve the right to amend the terms of our privacy policy in the future by changing it on our website at www.ruby-creations.com

Other Information We Collect

When you place an order with us via our website, we require the information to fulfil that transaction. This includes name, address, email address and telephone number. We store this data on our website and in manual files and use it in order to fulfil the transaction. We take all reasonable steps in order to ensure that this data on our held website and in manual files is stored safely and securely.

How We Use Your Data

– In order to process and fulfil your purchase transactions, including securely providing only the necessary data to our appointed financial transaction services and our courier services.

– In order to respond to sales, press and other enquiries

– In order to send you occasional and relevant information via our newsletters

Our Service Providers

Our website is hosted by Namecheap and online transactions are processed through Stripe or PayPal. We use Mailchimp for our mailing list. All of these organisations are GDPR compliant, and each will have their own privacy policy which can be accessed on their relevant websites.

Links From Our Website & Newsletter

We sometimes include links on our Mailchimp newsletters. These links may direct you away from our own website. If you follow a link to any of these websites please be aware that they will each have their own privacy policy.

Removing Your Information From Mailing List

You can unsubscribe from our mailing list via the unsubscribe link on the bottom of every newsletter we send out. This is effective immediately and permanently.

If you require any further information please contact us.