Terms of service

Payments

We accept all major cards. Stripe as our payment gateway have many options. Some of them are not available, depending on your location, which we have no impact on. All transaction are in EUR.

Shipping

Please note – we aim to process all orders received in 24h (not including weekends) if they are in stock.

 The final price during checkout will reflect the correct VAT rate for the destination country of your order.

Please note that customers outside of the Croatia and EU may be required to pay import duties/local sales taxes; these are not included in the price of the goods you purchase and we cannot be responsible for the payment of these fees.

These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information.

Should local import taxes and charges remain unpaid, causing the parcel to be returned to us, we will be entitled to deduct any cost incurred in recovering the parcel from any refundable amount. Also, please note that if the parcel cannot be returned to us due to unpaid local import charges and taxes, no refund will be issued.

Please note that we don’t have visibility of custom costs.

Product description

We have made every effort to ensure product photographs, description and details listed on the site are accurate. However, slight differences in colour and texture may occur. Please note all measurements are approximate.

If you make custom order, due that the item is handcrafted will be similar to the image, but never exacly same.

International orders

Customers are responsible for all duties and customs fees. Customs and import duties may be levied by your local government.

Issues with your order

Should your items be faulty or arrive damaged, or if you think we have made a mistake with you order (missing or wrong items) please inform our team within 24h of receipt of your order by emailing shop@ruby-creations.com.

Please note that we are not able to accept returns on items that have been used: this includes items that got damaged during transportation or that have been sent to you by mistake. Therefore we recommend you always inspect the items received before use and report any issue to us within 24h of receipt of order, as products must always be returned to us in unused condition.

If you think your package got lost, please inform our team at shop@ruby-creations.com and we will be happy to assist you.

Stock levels

It is our priority to make sure our stock levels are always accurate on our online store. In the unlikely event you purchase an item that is out of stock or no longer available, we will get in touch as soon as possible with a new estimated lead time, to suggest an alternative product or to issue a refund for the unavailable items.